Question 1

What types of flooring do you sell?

Accepted Answer

We offer a wide selection of flooring including hardwood, laminate, luxury vinyl plank (LVP), vinyl flooring, and tile. Each type comes in various styles, colors, and finishes to match any décor.

Question 2

What brands do you carry?

Accepted Answer

We carry premium flooring brands including Shaw Floors, Mohawk Industries, Armstrong, CoreTec, Mannington, Pergo, Quick-Step, Karndean, and many more. Our extensive selection ensures you'll find the perfect flooring for your style and budget.

Question 3

How do I choose the right flooring for my space?

Accepted Answer

Consider factors like room traffic, moisture levels, and your lifestyle. Hardwood is great for living areas, LVP works well in kitchens and bathrooms, and laminate offers budget-friendly durability. Order free samples to see how different options look in your space.

Question 4

Can I order free samples before purchasing?

Accepted Answer

Absolutely! We offer free flooring samples so you can see and feel the quality in your own home. This helps you make the perfect choice that matches your lighting and décor before committing to a full order.

Question 5

How long does shipping take?

Accepted Answer

Standard shipping typically takes 5-10 business days depending on your location and product availability. Expedited shipping options are available at checkout for faster delivery.

Question 6

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on orders over a qualifying amount. Free sample shipping is always included. Check the product page or cart for specific shipping costs and promotions.

Question 7

Where do you ship to?

Accepted Answer

We ship flooring products nationwide across the United States. Delivery times may vary based on your location. Enter your zip code at checkout for accurate shipping estimates.

Question 8

How is flooring delivered?

Accepted Answer

Flooring is delivered via freight carrier to your doorstep or curbside. For large orders, we recommend having assistance available to move the materials inside. You'll receive tracking information once your order ships.

Question 9

What is your return policy?

Accepted Answer

We offer a 30-day return policy on unopened, undamaged flooring in its original packaging. Please contact our customer service team to initiate a return and receive a return authorization number.

Question 10

Can I return opened boxes of flooring?

Accepted Answer

Opened boxes cannot be returned for a full refund, but we may offer store credit on a case-by-case basis. We recommend ordering samples first and calculating your square footage carefully to avoid over-ordering.

Question 11

How do I start a return?

Accepted Answer

Contact us at (877) 409-7840 or email us with your order number. Our team will provide a return authorization and instructions. Return shipping costs may apply depending on the reason for return.

Question 12

How long do refunds take to process?

Accepted Answer

Once we receive your returned items, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. You'll receive an email confirmation when processed.

Question 13

What warranty comes with your flooring?

Accepted Answer

All our flooring products come with manufacturer warranties ranging from 10 years to lifetime coverage depending on the product. Warranty details are listed on each product page and included with your order.

Question 14

What does the warranty cover?

Accepted Answer

Warranties typically cover manufacturing defects, structural integrity, and wear. Coverage varies by product—residential warranties often differ from commercial. Review the specific warranty documentation for your flooring type.

Question 15

How do I file a warranty claim?

Accepted Answer

Contact us with your order number, photos of the issue, and a description of the problem. Our team will work with the manufacturer to process your claim. Keep your purchase receipt as proof of purchase.

Question 16

Does the warranty transfer if I sell my home?

Accepted Answer

Many manufacturer warranties are transferable to new homeowners, which can add value when selling your home. Check the specific warranty terms for your flooring product for transferability details.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options. All transactions are secure and encrypted for your protection.

Question 18

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 24 hours of placement before they ship. Contact us immediately at (877) 409-7840 if you need to make changes. Once shipped, orders cannot be cancelled.

Question 19

How do I track my order?

Accepted Answer

You'll receive a tracking number via email once your order ships. Use this number to track your delivery on the carrier's website. You can also log into your account to view order status.

Question 20

Do you offer financing options?

Accepted Answer

Yes! We offer financing options including 0% APR for qualified buyers. Select the financing option at checkout to see if you qualify. This makes it easy to get the flooring you want with manageable payments.

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