Return Policy 

90 Day Return Policy 

Emilio Flooring Solutions® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Emilio Flooring Solutions® within 90 days of purchase with a valid sales receipt, and we will refund your purchase. We reserve the right to limit or deny returns or exchanges. 

For returns after 90 days or without a receipt, we may provide a refund at our discretion and at the last lowest price for the item. A valid photo ID is required. Information from the ID will be recorded at the time of the return. Floor and Decor uses a third-party refund verification system. All returns are subject to verification system approval. 

If approved, for all returns: 

• All returned merchandise must be undamaged and in resalable condition. 
• Returns within 90 days of purchase will be processed by the same method of payment from your original purchase. 
• Returns over 90 days from purchase or without an original sales receipt will be processed to merchandise credit. 
• Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check. 

IMPORTANT - PLEASE READ CAREFULLY 

Once a product has been installed, it cannot be returned. Emilio Flooring is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation from outsource installation companies by the client other than Emilio Flooring Installation crews. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason. 

Special Orders 

Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping. The customer is solely responsible for all outgoing and return shipping costs once the order has shipped. Customers may cancel special orders in-store or by calling Customer Care. Special order product that is not custom made can be returned to an Emilio Flooring Solutions warehouse facility. Call Customer Care at 903-806-6623 for assistance. 

Damaged Shipments 

DO NOT REFUSE ANY SHIPMENT. If a shipment is refused, Emilio Flooring will charge all applicable shipping fees as part of the return. Call Customer Care at 903-806-6623 for assistance. 

Lost in Transit 

If a shipment is lost in transit, call Customer Care at 903-806-6623 for assistance.